Shipping and delivery

Nothing. Delivery is free on every order, at every basket size, to every pincode we serve. There is no minimum, and no charge is added at the payment step.

Cash on delivery is the one exception, and it is a handling charge rather than a delivery one: ₹49, shown as its own line before you confirm. Paying online avoids it and takes a standing saving off the order.

Anywhere in India our courier network reaches. Enter your pincode on any product page and you will be told, before you order, whether we deliver there, roughly when, and whether cash on delivery is available for that pincode.

A small number of pincodes are prepaid-only or out of network entirely. That is the courier’s coverage, not a judgement about you, and the pincode check is the honest answer for your address.

We do not ship outside India at the moment.

Orders are packed and handed to the courier within two working days of the order being confirmed. Sundays and public holidays are not working days.

Once dispatched, delivery usually takes two to eight working days depending on how far the parcel travels. The date shown against your pincode is the courier’s own estimate for that route. It is an estimate, not a guarantee, and we will not pretend otherwise: weather, strikes, festival volumes and local restrictions all move it.

You get a tracking link on WhatsApp when the parcel is dispatched, and again at each step after that. You can also track an order on this site with the order number, or see it inside your account.

The single biggest reason a parcel comes back is an address the courier cannot find. Please give a landmark and a phone number that is actually answered.

If we think an address is incomplete we will write to you before dispatch rather than send a parcel we expect to lose. You can change a delivery address any time before dispatch by messaging us; after dispatch the courier decides, and we cannot promise a redirection.

Couriers attempt delivery up to three times. If nobody is available, or the phone number does not connect, or the address cannot be found, the parcel is returned to us.

We are told when an attempt fails, and we will reach out on WhatsApp to fix it while the parcel is still with the courier. If it does come back: a prepaid order is refunded in full, and a cash-on-delivery order simply closes with nothing charged.

Ceramics are packed to travel: each piece is wrapped on its own, nested in moulded pulp so it cannot rattle, and boxed in a double-wall carton. Sets travel together in one box.

Please film the unboxing. If anything arrives broken, chipped or cracked, send us that video within 48 hours of delivery. If a parcel arrives visibly opened or crushed, photograph it before you open it if you can.

Anything broken in transit, short-shipped or plainly not what you ordered is our cost to put right - a replacement or a full refund, your choice, and you do not post the broken pieces back. See returns and breakage.

Message us on WhatsApp or write to hello@flueartpottery.com with your order number. A person reads every message and we answer within 48 hours, usually sooner.